Refund Policy

  • Refund Policy

    At Vastra Trendz, we maintain a No Return / No Exchange policy for all orders, except in cases where the product received is Damaged, Defective, or Incorrect.
    We aim to handle such cases fairly and transparently.

    1. Eligibility for Return

    Returns are accepted only in the following cases:

    ·       Product received is damaged

    ·       Product received is defective

    ·       Product received is broken

    ·       Product received is incorrect

    Mandatory Requirement

    An unboxing video from the moment of opening the package is required as proof for return eligibility.

    2. Return Timeline

    To qualify for a return:

    ·       The customer must initiate the return within 2 days of delivery.

    ·       The return parcel must be dispatched within 6 days of receiving the product.

    ·       We must receive the return parcel within 5 days from the date of delivery.

    Note (Hindi):
    डिलीवरी के 5 दिनों के अंदर हमें कूरियर मिल जाना चाहिए।
    5     दिनों के बाद भेजा गया रिटर्न स्वीकार नहीं किया जाएगा।

    3. How to Return the Product

    If your return request is approved:

    ·       The customer must send the return parcel through any local courier service.

    ·       Return shipping charges are to be paid by the customer.

    ·       Return shipping charges are non-refundable.

    Return Address:
    (Add your complete return address here)

    4. Items to Include in the Return Parcel

    Please ensure the following items are sent back:

    ·       Product in unused and original condition

    ·       Original bag/pouch/cover

    ·       Original invoice or order slip

    ·       A paper with your Bank Account Number and IFSC Code for refund processing

    Note (Hindi):
    कृपया रिटर्न पार्सल में उत्पाद की पर्ची और उत्पाद बैग अवश्य शामिल करें।

    5. Non-Returnable Items

    Returns or refunds will not be accepted for:

    ·       Products purchased during SALE, OFFER, or DISCOUNT periods

    ·       Products without a valid unboxing video

    ·       Products sent back after the allowed return window

    Note (Hindi):
    सेल/ऑफर के दौरान खरीदे गए उत्पाद रिटर्न या रिफंड के लिए पात्र नहीं हैं।

    6. Refund Process (Only for Approved Cases)

    Once we receive and verify the return parcel:

    ·       Refund will be initiated within 3–4 business days through NEFT to the bank details provided.

    ·       A ₹200/- per piece deduction will be applied as Refund Handling & Processing Charges.

    7. Important Notes

    ·       Refunds are issued only after successful inspection of the returned product.

    ·       If the returned item is found used, damaged due to customer handling, or missing components, the return will be rejected.

    ·       Vastra Trendz is not responsible for return shipments lost in transit.